Career at IC Markets Global
About Us
IC Markets Global is a regulated Forex CFD Provider. IC Markets Global fills to the gap between retail and institutional traders, making the world more tradable for everyone.
IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity.
IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals.
Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.
When was IC Markets Global Founded?
IC Markets Global was incorporated by a team of professionals in the financial services industry who were instrumental in the success of one of largest regulated CFD provider.
Why was IC Markets Global Founded?
IC Markets Global sought to bridge the gap between retail and institutional clients offering a trading solution previously only available to Investment banks and high net worth individuals. IC Markets Global Raw Spread Connectivity was born, providing superior execution technology, lower spreads and unrivalled liquidity.
IC Markets Global is dedicated to innovation, constant improvement and utilising cutting edge technology previously unavailable.
Mission Statement
IC Markets Global mission is to create the best and most transparent trading experience for retail and institutional clients alike allowing traders to focus more on their trading. Built by traders for traders IC Markets Global is dedicated to offering superior spreads, execution and service.
Core Values
- Integrity and Trust
- Honesty and Fairness
- Transparency
- Commitments and Responsibility
- Reliability
- Flexibility
- Constant Innovation
- Strong Corporate Governance
Regulatory Compliance
IC Markets Global acknowledges the importance of compliance with all relevant laws, rules, regulations, policies and standards. IC Markets Global is committed to having strict management discipline and first-class controls in our compliance environment. As a regulated entity IC Markets Global is required to meet strict financial standards, including capital adequacy and audit requirements.
IC Markets Global holds client money in segregated client money accounts with top tier banking institutions. All client money is managed in accordance with the Client Money Handling rules and held separately to IC Markets Global company funds. Client money is not used for any operational expenses or purposes.
Audit
IC Markets Global has in place an independent, external auditor to supplement our operational processes and ensure regulatory compliance.
Confidentiality
IC Markets Global maintains appropriate controls and monitors the transfer of confidential and sensitive client information within and outside the Company on a need-to-know basis. IC Markets Global does not deliberately disclose client information unless this is upon request of the client, or as required to do so by law.
We recognise that our continued growth is dependent upon attracting and retaining high calibre employees, so we are always looking for the best talent available. If you are looking for the chance to enhance and develop your career within a fast growing and innovative company, then IC Markets Global could be the place for you.
Expand your Career
As IC Markets Global continues to experience strong growth, we are rapidly expanding our workforce around the world. This means there are frequent new opportunities within the company’s main areas: Trading, Marketing, Legal/Compliance, Sales, Support, Finance, IT Development/Production, Operations, Human Resources.
We aim to provide a challenging and rewarding working environment.
Customer Support Operator
We are always looking for new talent to join our support team.
Job role and responsibilities:
- Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
- Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
- Analysing and investigating trades.
- Maintaining the company’s high standard of client communication.
- Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
- Handling complaints professionally and courteously.
- Flexible with work hours including weekends.
Candidate requirements:
- Fluent in verbal and written English to business standard.
- Enthusiastic and ‘can do’ approach to customer service.
- Ability to remain calm and focused in a fast paced environment.
- Previous experience in a similar role considered an advantage.
- A broad understanding of financial markets and trading, preferably with foreign exchange.
- Mandatory:
- Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
- A high level of professionalism and personal integrity.
Client Relations Officer (Multiple languages)
Job role and responsibilities:
- Assist clients throughout the onboarding process.
- Relationship management with new and existing clients.
- Relationship management with new and existing Partners
- Educate clients on how to use the company’s trading platforms and products, deposit and withdrawal methods.
- Researching regional business opportunities
Candidate requirements:
- Fluent in either Portuguese, Arabic, Italian or German to a business standard, in addition to English.
- Excellent communication and written skills as well as attention to detail.
- At least one year experience with forex in a similar role.
Client Accounts / Backoffice Administrator
Job role and responsibilities:
- Initial due diligence on clients’ accounts
- Verification and monitoring of Know Your Customer documentation
- Monitoring and subsequently investigating incoming deposit transactions.
- Processing of manual client inter account / profile transfers.
- Review and approval of IB commission related withdrawal requests
- Assisting clients with their Accounts related queries via email
- Providing Support team additional Accounts related information / feedback relating to client’s requests
Candidate requirements:
- Experience in back office administration/accounting would be an advantage
- Excellent written and verbal communication skills
- Basic knowledge of Excel and other Microsoft Office tools
- Attention to detail and good organizational skills
- Open minded team player and willingness to learn
Technical Writer
Job role and responsibilities:
- Create and maintain the software development information architecture and work closely with developers to obtain in-depth understanding of products.
- Work with internal teams to obtain an in-depth understanding of products, services and the documentation requirements.
- Produce high-quality documentation that meets industry standards and is developed appropriately for end user audience.
Candidate requirements:
- Minimum of 3 years experience in a similar position or related field is a must.
- Previous experience within FX Industry will be considered an advantage.
- Experience in Software Development documentation writing.
- Ability to quickly grasp complex technical concepts and make them easily understandable
- Demonstrated ability to to independently scope out and write technically accurate, concise, and thorough content.
- Professionalism, good work ethic, self-motivation and a desire to succeed.
Partners Account Manager
Duties and Responsibilities:
- Assisting with the on-boarding of new partners and clients. Via Live chat, telephone and email.
- Relationship management with new and existing Partners to build loyalty.
- Acquisition of new partners
- Continual Due diligence and monitoring of partners and money managers.
- Educate clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures
- Working with the team to ensure KPI’s are met.
- Monthly reports for Partner performance.
- Supporting and assisting with all departments as required.
- Problem solving with a positive and Can-Do approach.
- Organizing and managing your work flow.
- Report directly to the Head of Partners Team.
Requirements:
- Fluent in verbal and written English to a business standard. Additional languages will be considered an advantage.
- Excellent communication and written skills as well as attention to detail.
- Confident telephone manner.
- Proficient in Microsoft office, specifically Excel
- At least 1 year experience in the Forex industry in a sales/support or similar role.
- A good understanding of financial markets and preferably foreign exchange.
- Strong negotiation and pitching skills
- Great listening skills
- Ability to work to deadlines
- Excellent customer service skills
Compulsory:
- Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
- A high level of professionalism and personal integrity.
- The ability to work on a weekly shift pattern (8am to 4pm, 2pm to 10pm) Monday to Friday
Benefits:
- Competitive fixed basic salary
- Private medical insurance after completing a probationary period of 3 months.
For more information on vacancies, or to submit your CV and covering letter, please email careers@icmarkets.com
