Career at HMSHost

Career at HMSHost
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HMSHost Leading the Industry

HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America.

Our Philosophy

We empower our team of diverse associates to succeed. With locations in airports across North America, HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

HMSHost Offers Competitive Benefits

HMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time.

HMSHost

HMSHost has just received esteemed recognition by Airports Council International-North America (ACI-NA) with an Airport Concessions Award for the Best Employee Recognition Program.

Fostering a culture of appreciation, caring and inclusion is one of our core philosophies at HMSHost.  The goal of our recognition programs are to recognize and reinforce our appreciation for our associate’s efforts, performance, time and passion for service. As an outcome, we know that these things help to create a culture of engagement, and happy, engaged associates are more productive, stay longer, treat guests better, and just generally provide a better experience for all of those who they interact with.

HMSHost’s associates are what distinguish us from our competitors and we appreciate the importance of recognizing the outstanding work being done in our airports. HMSHost’s employee recognition program looks to reward those associates with a passion for teamwork, guest service and hospitality that is noticed by not only their team but by guests, airport authorities, and brand representatives. Below is a summary of these recognition programs.

About HMSHost’s Employee Recognition Program:

HMSHost Appreciates: This program appreciates and recognizes our associates for individual efforts that go above and beyond their everyday job expectations. Our Shout Out program allows our people to appreciate each other for the great work they do every day. The Above and Beyond Award is given to those who go above and beyond the basic customer service standards in providing exceptional guest experiences. The Hero Award rewards associates who perform lifesaving or otherwise heroic acts. Our Coach Award recognizes managers who inspire, motivate and unlock engagement in their teams.

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HMSHost Honors: Every year that an associate commits their time, energy and passion to our company is worth honoring. We recognize every Service Anniversary for our associates annually at the local level, and key milestones are celebrated with company recognition at 1, 5, 10, 15, 20, 25, 30, 40, 50 and 60 years. These milestones are honored with a custom-designed award box with a milestone lanyard pin and lanyard, personalized message from our CEO and COO, gift cards with an amount specific to each milestone year, a personalized card from leadership and managers in the branch, and a QR code with a custom image to share their celebration on social media.

HMSHost Celebrates: Once a year, we celebrate achievements company-wide. Our prestigious Hall of Fame recognizes the best-of-the-best associates. Our Champion’s Cup looks for those locations that have achieved outstanding business results, and our President’s Award applauds an exemplary leader who has excelled despite significant, unforeseen obstacles.

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